Keith and Carol M. from Brunswick Co.-NC / 2007 Itasca Meridian Diesel Pusher
"I just want you to know how much I appreciate the service that has been provided to us by HRVC (Howard RV Center). Our most recent experience is a good example. The first week of February we brought our RV home in preparation for a trip south for a couple of months. While working on our motor home, I found that the slide-outs were not working properly. I called Bill Mirrieless (Service Manager) and asked if he could get me in on short order to check out the problem, He had me bring it over that day (Wednesday). The next morning he called to tell me that the drive motor for the HWH hydraulic system was burned out. He called HWH to order the required motor assembly and was told that they were snowed in and only half their workforce was able to get in. As we had planned to leave on our trip the following Monday, Bill pleaded with them to expedite shipment. The motor assembly arrived on Monday, Bill got the assembly installed and called us that afternoon to pick up our RV. We were finally able to take off on Wednesday. Needless to say, we were ecstatic as we had 6 weeks of reservations made at various parks in Florida and Alabama.
Although your business is not selling (new) motor homes any more, you still give top-notch service to those of us who purchased from you. I recommend you to anyone I meet who is interested in a good service organization.
Thanks again to you and your excellent staff.
Best regards," (March-2011)
J.Ferguson from Wilmington-NC / Newmar Kountry Star 39' Diesel motor home
"Howard RV actually made our shopping experience a pleasant one. We had excellent service with a fast turn around and considerate follow-up."
Dennis & Linda Belcher from Hampstead-NC
We had called you early Monday January 7 explaining we were preparing to leave for Florida but our refrigerator wasn't working. Had intermittent issues with it on previous trips and had stopped at a couple of different RV service centers to no avail. Howard RV worked us in that day. You needed to keep our Motorhome overnight as you began diagnosing an electrical problem. A part was ordered (rush delivery) thinking that the problem had been solved, we returned home in preparation for our trip. However, by the next morning, the refrigerator again wasnâ€™t functioning properly. It appeared the new part may have been needed but it wasn't the culprit as originally thought. You had us return that morning for further examination. You worked well into the early afternoon and discovered another possibility for the problem. We left with instructions, a working refrigerator, and your desire for us to contact you upon our return if any further issues. We have not since encountered any problems. We were very impressed with your professionalism, courtesy, understanding, and the fact that you didnâ€™t charge us for the work the second day which most centers would have done. A very big thank you to Travis, your Service Advisor, Bill and David, the skilled Techs, and Bill (the Service Manager). You made us, not only feel that we were important, but you worked diligently to get our refrigerator issued solved.
Thank you again.
Dennis and Linda Belcher
('03 Born Free Class C Motor Home)
G.Teague from Kure Beach-NC / Itasca Cambria 26' Class C motor home
"Service Dept. was a major reason for buying from Howard RV Center"
The Bendickson Family from Maple Grove-MN / Pre-owned All Star 4155 Bunk Model Mid-Engine Diesel
" Dear Susan, Bill, & Charlie: Merry Christmas! Just want to thank you again for the excellent service you gave us in Sept. We really appreciate you! We hit the road on Oct. 16 and have made our way to Naples-FL. We are loving our RV and the RV lifestyle."
S.Allcock from Laytonsville-MD / Newmar Dutch Star 40' Diesel
"Of the past 3 (RVs) we have purchased, this has been the best treatment by a dealer, ...EXCELLENT!"
F & L Leasure from Georgetown-SC / Newmar Ventana 39' Diesel Pusher
"We want to thank you for the service we received in on April 18th on our Ventana. Everyone was very courteous and most helpful, especially Terry and Rachel. We, as first time owners, are very green and appreciate all that you have done to help us. We have highly recommended Howard RV Center to many of our friends. It's worth the drive! Again, thank you and convey our special thanks to Terry and Rachel."
B.Lilly from Wellsburg-VW
I just wanted to thank all of you again for giving us the extra time come down a take delivery our Cyclone. You were tied up when we were leaving and didn't get to talk with you. My wife and I talked on our 10 hour drive back to WV and wanted to share with you a little of our conversation.
To start, Bill M. and Susan will very nice to work with and both were really helpful. Bill is by far the best sales manager that I have personally dealt with in my 24 years of buying autos, camper, etc. He must be really passionate about his job to be away from his family and stick with your company through these tough times. Susan is a very down to earth person and has been in contact with us from the start and even followed up with us after we got home.
A can't forget about Terry. My wife was really taken by how nice and personable he was when showing us around the camper. Terry gave us insight on how to maintain many of the options on the Cyclone. I don't think other camper dealers would have bothered to share these things with their customers. Although it bothered me at first, letting your employees borrow the inventory really saved us from having to deal with getting things repaired. Actually using it is the only true way find out if everything work properly. It will definitely save us money and aggravation down the road. I left feeling we bought a truly tested pre-owned unit by a very knowledgeable professional.
Danny in parts also was very friendly and helpful. Your parts store prices are very reasonable and the store credit was a good reason to buy some of things you don't see in regular stores. I have not seen the type of weight distribution system that Danny has displayed in your Store. I can't find up north, I will come and get one from you when we vacation at Myrtle this summer. We are planning a trip to see the (Battleship) USS NC in Wilmington and will stop by and see everyone.
My wife and I were impressed and really felt welcomed from the start. From the great referral on where to stay when we arrived down to the speedy closing and hookup of our new camper. Your RV business is clean, organized and very customer friendly.
We spent Saturday and Sunday cleaning the inside and outside to satisfy my compulsive cleaning addiction. We moved all of our camping crap into the Cyclone and just sat and looked at it in disbelief. We have wanted this exact unit for 4 years and now it is a reality. I couldn't have asked for a better deal on our dream camper or have bought it from a nicer dealer.
Thanks again John.
B. Lilly (2005 Heartland Cyclone Toy Hauler)
C & G McCrudden from Fuquay-Varina NC
Thank you for the professional and courteous way you handled our "little" job yesterday.
Since moving south 7+ years ago we have always been happy with the service you provide in Wilmington.
Again thank you
Connie & Gerry (2003 Newmar Scottsdale)
E.Van Horn from Battleboro-NC / Newmar Essex 45'
"When we're ready for another RV, we sure will be buying from you"