CUSTOMER TESTIMONIALS:

96.2%  is Howard RV Center's 2008 CSI Score: (Customer Satisfaction Index) for Newmar Warranty Customers, as surveyed through Telecare Corporation, for Newmar Corporation January - December 2008 calendar year.  Howard RV Center receives an "Exceptional" Rating.
-Matt Utley - VP of Customer Service - Newmar Corporation , January 14-2009

" Dear Susan, Bill, & Charlie:  Merry Christmas!  Just want to thank you again for the excellent service you gave us in Sept.  We really appreciate you!  We hit the road on Oct. 16 and have made our way to Naples-FL.  We are loving our RV and the RV lifestyle."
-The Bendickson Family - Maple Grove-MN / Pre-owned All Star 4155 Bunk Model Mid-Engine Diesel

"When we're ready for another RV, we sure will be buying from you"
-E.Van Horn - Battleboro-NC / Newmar Essex 45'

"We want to thank you for the service we received in on April 18th on our Ventana.  Everyone was very courteous and most helpful, especially Terry and Rachel.  We, as first time owners, are very green and appreciate all that you have done to help us.  We have highly recommended Howard RV Center to many of our friends.   It's worth the drive!  Again, thank you and convey our special thanks to Terry and Rachel."
-F & L Leasure - Georgetown-SC / Newmar Ventana 39' Diesel Pusher

"Doing business with your dealership has been a very pleasurable experience!  Thank you for being so caring"
-H.Powers - Philadelphia-PA  /  Newmar Mountain Aire

"Susan Dwyer was a joy to work with.  She listened to our questions and responded promtly to them.  Thank you to All the staff."
-J.Mayer - Southport-NC  / Pre-owned Bounder Class A motor home

"Of the past 3 (RVs) we have purchased, this has been the best treatment by a dealer,  ...EXCELLENT!"
-S.Allcock - Laytonsville-MD  / Newmar Dutch Star 40' Diesel

"Service Dept. was a major reason for buying from Howard RV Center"
-G.Teague - Kure Beach-NC  / Itasca Cambria 26' Class C motor home

"We appreciate the First Class attention we got while purchasing our 2005 Travel Supreme.  We were in the RV business for 15 Years and our business grew from word of mouth.  We treated our customers the way we would like to be treated, if we were making the purchase.  That is the feeling we got from your dealership."
-L & J. Whitaker - Pre-owned 2005 Travel Supreme

"Howard RV actually made our shopping experience a pleasant one.  We had excellent service with a fast turn around and considerate follow-up."
-J.Ferguson - Wilmington-NC  / Newmar Kountry Star 39' Diesel motor home

B.Lilly from Wellsburg-VW

John,

I just wanted to thank all of you again for giving us the extra time come down a take delivery our Cyclone. You were tied up when we were leaving and didn't get to talk with you. My wife and I talked on our 10 hour drive back to WV and wanted to share with you a little of our conversation.

To start, Bill M. and Susan will very nice to work with and both were really helpful. Bill is by far the best sales manager that I have personally dealt with in my 24 years of buying autos, camper, etc. He must be really passionate about his job to be away from his family and stick with your company through these tough times. Susan is a very down to earth person and has been in contact with us from the start and even followed up with us after we got home.

A can't forget about Terry. My wife was really taken by how nice and personable he was when showing us around the camper. Terry gave us insight on how to maintain many of the options on the Cyclone. I don't think other camper dealers would have bothered to share these things with their customers. Although it bothered me at first, letting your employees borrow the inventory really saved us from having to deal with getting things repaired. Actually using it is the only true way find out if everything work properly. It will definitely save us money and aggravation down the road. I left feeling we bought a truly tested pre-owned unit by a very knowledgeable professional.

Danny in parts also was very friendly and helpful. Your parts store prices are very reasonable and the store credit was a good reason to buy some of things you don't see in regular stores. I have not seen the type of weight distribution system that Danny has displayed in your Store. I can't find up north, I will come and get one from you when we vacation at Myrtle this summer. We are planning a trip to see the (Battleship) USS NC in Wilmington and will stop by and see everyone.

My wife and I were impressed and really felt welcomed from the start. From the great referral on where to stay when we arrived down to the speedy closing and hookup of our new camper. Your RV business is clean, organized and very customer friendly.

We spent Saturday and Sunday cleaning the inside and outside to satisfy my compulsive cleaning addiction. We moved all of our camping crap into the Cyclone and just sat and looked at it in disbelief. We have wanted this exact unit for 4 years and now it is a reality. I couldn't have asked for a better deal on our dream camper or have bought it from a nicer dealer.

Thanks again John.