B.Lilly from Wellsburg-VW

John,

I just wanted to thank all of you again for giving us the extra time come down a take delivery our Cyclone. You were tied up when we were leaving and didn't get to talk with you. My wife and I talked on our 10 hour drive back to WV and wanted to share with you a little of our conversation.

To start, Bill M. and Susan will very nice to work with and both were really helpful. Bill is by far the best sales manager that I have personally dealt with in my 24 years of buying autos, camper, etc. He must be really passionate about his job to be away from his family and stick with your company through these tough times. Susan is a very down to earth person and has been in contact with us from the start and even followed up with us after we got home.

A can't forget about Terry. My wife was really taken by how nice and personable he was when showing us around the camper. Terry gave us insight on how to maintain many of the options on the Cyclone. I don't think other camper dealers would have bothered to share these things with their customers. Although it bothered me at first, letting your employees borrow the inventory really saved us from having to deal with getting things repaired. Actually using it is the only true way find out if everything work properly. It will definitely save us money and aggravation down the road. I left feeling we bought a truly tested pre-owned unit by a very knowledgeable professional.

Danny in parts also was very friendly and helpful. Your parts store prices are very reasonable and the store credit was a good reason to buy some of things you don't see in regular stores. I have not seen the type of weight distribution system that Danny has displayed in your Store. I can't find up north, I will come and get one from you when we vacation at Myrtle this summer. We are planning a trip to see the (Battleship) USS NC in Wilmington and will stop by and see everyone.

My wife and I were impressed and really felt welcomed from the start. From the great referral on where to stay when we arrived down to the speedy closing and hookup of our new camper. Your RV business is clean, organized and very customer friendly.

We spent Saturday and Sunday cleaning the inside and outside to satisfy my compulsive cleaning addiction. We moved all of our camping crap into the Cyclone and just sat and looked at it in disbelief. We have wanted this exact unit for 4 years and now it is a reality. I couldn't have asked for a better deal on our dream camper or have bought it from a nicer dealer.

Thanks again John.

B. Lilly (2005 Heartland Cyclone Toy Hauler)

Bruce & Ramsey M. from Garner-NC

Dear Mr. Howard,

We wanted to let you know about our great experience purchasing our new R-Pod 177 from your dealership. We live in Raleigh, and decided to go to Wilmington for a weekend camping trip at the KOA located just up the road from you. We had been shopping for a new trailer to replace our 1994 Aliner, and made a planned visit to your dealership with the intent of checking out the R-Pod travel trailers. When we arrived, we were greeted by Bill Mirrielees, who immediately impressed us with his professionalism, friendliness ,and non-pushy approach. He listened to our wants, quickly determined our needs, showed us a few trailers that would be in our size and weight range, and made some very helpful suggestions. He then took us to see the R-Pod 177. My wife and I instantly agreed that it was the trailer we had been looking for. Unfortunately, that one was already sold, but Bill promised he could get a brand new one to the dealership within two weeks. We worked out the numbers and placed the order.
During the following week, Bill kept in constant contact, answering all our questions and keeping us informed with our order status. We were disappointed to learn that he would not be able to be there for us when we picked up our trailer on Saturday (he had to work at the Raleigh RV Show), but he promised to have everything all ready.
Although Bill wasn't there, our experience continued to be great. David Ward did our walk through, and he did a very thorough and professional job. He and Donnie did our hitch and brake controller set up, and Donnie took some extra time making sure I could safely and confidently tow our new trailer. Our entire time there, including doing some extra shopping in your well stocked parts store, was about three and a half hours. We felt comfortable, relaxed, informed and well taken care of during our entire visit.
Please convey our thanks to your entire crew. Even though we only bought a small travel trailer, we felt as important to them as if we were buying one of your "land yachts". It is people like them that make your dealership a true pleasure to deal with, and you can be certain that we will recommend your establishment to everyone.

Best Regards,

Bruce and Ramsey M. (2011 r-Pod Trailer)

Walt H. from Leland-NC

Dear John,

I have always been pleased that I was able to purchase my motorhome at Howard RV. To me, it was very important to have someone local to turn to for help and advise. That has been the case for the past three years.

I would especially like to recognize Bill Mirrielees (GM & Service Manager), for the help he has given me. Whether it was during a visit or a telephone call, he has always treated me with respect and my problem became his problem. / Service like that is not often found these days. I appreciate it. Bill is a real asset to Howard RV.

Sincerely, Walt H. (2007 Itasca Sunrise)